Refund policy

We love our products and are confident you will too! That’s why we have a 30-Day Guarantee. If you’re not satisfied with your order, you can return it for free within 30 days upon delivery and receipt of order, and we’ll give you a refund once your return has been shipped. 

To initiate a return, please see the instructions below:

Email us at support@luxmery.com with your order number and reason/s for return. If the product is defective or you received the wrong product, kindly include in your email a photo or video showing the defective item or the wrong product received.

If the size you ordered does not fit you, please reach out to us by email and we’ll ship out a replacement in the correct size for free.

To cancel an order, please contact us with the same email address you used to place your order as soon as possible. If your order has not yet been shipped, we will immediately refund your payment. However, if your order has been shipped, we will refund your payment as soon as we have received the item/s back from you and have processed them at our warehouse.